Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from zurra. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe

Items may be returned within 30 days of the original purchase date. The product must be in its original condition, unworn, unwashed, and with all tags attached.

Non-Returnable Items

Certain items are not eligible for return, including clearance merchandise, personalized or custom-made products, and items marked as final sale.

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (629) 672-3485. Provide your order number and reason for return. We will guide you through the return procedure.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a zurra error (e.g., wrong item shipped). We recommend using a trackable shipping service for returns.

Refunds

Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 10 business days.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage not present at the time of delivery, or is missing parts.

Exchanges

We only exchange items if they are defective or damaged upon receipt. If you need to exchange an item for the same product in a different size, contact us at [email protected].

Customer Responsibilities

You are responsible for ensuring that return items are securely packaged to prevent damage during transit. zurra is not liable for return shipments lost or damaged in transit.

Contact Information

For questions about this policy or to initiate a return, contact us at:

• Email: [email protected]
• Phone: +1 (629) 672-3485
• Address: 202 South Lakeview Street, Nashville, Tennessee 37251, United States

Policy Changes

zurra reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Continued use of our services after changes constitutes acceptance of the revised policy.